Handling all variety of requests and situations
Organizing and supervising the arrivals of the day: make sure the guests are comfortably settled in their new home.
Following the arrivals and departures
Ensuring that the properties have been thoroughly verified and inspected before the guest’s arrival.
Contacting the guest on departure the next day to see if they wish to extend their stay or remind them the check-out instructions.
Collecting information regarding arrivals and special needs requirements.
Overseeing VIP guests upon their arrival and departure.
Handling guests’ complaints and concerns in an efficient and timely manner.
Effectively react to emergency or complicated situations
Coordinating and multi-tasking job duties in a busy environment.
Providing excellent customer service as per company standards.
Maintain up-to-date information on arrivals, departures and apartment condition.
Collect guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Give proper and complete handover to the next shift.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/her skills and increase his/her knowledge.