WORK WITH US
Are you looking for a dynamic and fast-paced work environment? Do you want to be a part of a team that is dedicated to delivering exceptional service to our clients? If so, we want to hear from you!
At Airsuite Group, we are always on the lookout for talented and motivated individuals to join our team. We offer a range of career opportunities in the hospitality and real-estate industry, and we are committed to providing our employees with the training and support they need to succeed.
OPEN POSITIONS (1)
01.
Guest Relation Officer
The Guest Relation Officer will be the forefront of customer service. He or She will provide guests with above-and-beyond service to ensure their experience will be worth remembering.
The position ensures that guests are happy through daily engagements from the moment that they book an apartment until they leave. The successful applicant will provide an excellent service, handle all the guest’s requests as well as supervise the arrivals and departures.
Missions And Responsibilities
Handling all variety of requests and situations
Organizing and supervising the arrivals of the day: make sure the guests are comfortably settled in their new home.
Following the arrivals and departures
Ensuring that the properties have been thoroughly verified and inspected before the guest’s arrival.
Contacting the guest on departure the next day to see if they wish to extend their stay or remind them the check-out instructions.
Collecting information regarding arrivals and special needs requirements.
Overseeing VIP guests upon their arrival and departure.
Handling guests’ complaints and concerns in an efficient and timely manner.
Effectively react to emergency or complicated situations
Coordinating and multi-tasking job duties in a busy environment.
Providing excellent customer service as per company standards.
Maintain up-to-date information on arrivals, departures and apartment condition.
Collect guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Give proper and complete handover to the next shift.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/her skills and increase his/her knowledge.
Qualifications
Bachelor’s degree in hotels, business and hospitality management is an advantage
Demonstrated experience in hospitality (e.g. hotel front desk), customer relations
Languages: Fluent in French, Fluent in English, a 3rd language is a plus
Available to work days and evening shifts during the week and sometimes on weekends
Good interaction and communication skills
Good interpersonal skills
Ability to multitask in a busy environment
Good listening skills
Decision making capabilities
Must have knowledge of the city of Tel Aviv
